15 tips for (tactfully) standing your ground with a customer who’s in the wrong

In Austin Business Journal’s Leadership Trust, RED VELVET’s CEO, Cindy Y. Lo, among the Business Journals’ expert panel share 15 tips for (tactfully) standing your ground with a customer who’s in the wrong:

7. Acknowledge their frustration.

I always like to acknowledge our client’s frustration and in return ask them what they would like to see as a remedy. If the remedy does not resonate well with you as the owner/CEO, you have to be OK with walking away from the situation or client altogether. Remember, that client won’t be at that job forever, so it’s best to leave on the best footing. – Cindy Lo, Red Velvet Events, Inc.

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